Why can't I buy OnSong Console or the Drawing tool any more?
To upgrade to
OnSong Premium, open the Utilities Menu by tapping on the gears icon in the Menubar and choose
Account. This will display the
Account Details screen. Here you can tap on the
Upgrade to OnSong Premium button. This will guide you through creating an account and then purchasing an
OnSong Premium subscription which will provide you with many more features and services.
You can still purchase add-ons in OnSong 2020 and higher through the add-ons screen and if you've previously purchased add-ons, or had purchased a version of OnSong that included these add-ons, they will automatically be restored when accessed.
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Why did I suddenly lose access to features I had like drawing or console?
OnSong recently released an update that launched OnSong Premium, a new subscription pricing model. Our goal through this process was to ensure that users who had previously purchased add-ons like the Drawing Tool, or OnSong Console would retain ...
Why am I having problems signing in and accessing features after I updated?
OnSong 2019.12 had made changes to how features like OnSong Console, Drawing, Scenes, and MIDI are accessed. The following will provide some steps for scenarios you may have experienced. It is our goal at OnSong to ensure that you maintain access to ...
What version of OnSong Console should I buy?
The OnSong Console Add-On and OnSong Console for Mac are two different products that have similar functionality. You only need to purchase one copy of Console. You can learn more about the differences between these two products in our Comparison ...
How can I cancel my OnSong Premium subscription?
OnSong Premium gives you access to premium features in OnSong as well as premium technical support and more services coming soon. If you are having an issue using these features, please let us know so that we can point you in the right direction ...
I've already paid for OnSong so why do I need to pay for a subscription?
OnSong Premium is completely optional and if you've paid for OnSong, you keep all the features you've come to know and love. We are transitioning OnSong into a subscription app while honoring our valued users. This is done by creating a special ...