Does OnSong have a phone number I can call for support?
OnSong does not currently offer telephone support. The trouble with telephone support is that we frequently need to exchange information that is not easily communicated verbally such as website URLs, video tutorials, library diagnostics, and much more. OnSong is also available around the globe an in many countries. It would simply not be possible to support everyone without passing that cost on to the end user.
OnSong does offer free and personalized support. We believe that email support is the most effective way to address our user's direct concerns since it allows us to quickly provide answers in a way that is easily recallable. We can also send web sites, video tutorials, attachments, videos, and diagnostics back and forth enabling issues to be resolved quickly and effectively. While it may be a little bit of typing, we have found it is the most effective and efficient method for our users.
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How can I get quick responses from OnSong Support?
Usually, we recommend using the Fast Track option within OnSong if you need support and assistance fast. It costs $1.99, and you can Fast Track a support ticket by being in OnSong > tap Utilities gear in menubar > Communicate > Get Support > Fast ...
How can I make sure I receive email responses from OnSong support?
When you contact OnSong for support, your request is placed into our technical support queue. When we answer your requests, those responses are sent to you via email. This can be problematic if your email service provider or email application ...
How do I send my library to support to help diagnose an issue?
The best way for OnSong support staff to help is to diagnose the issue by looking at your library. This helps us see what you see and take a look at the settings or song formatting that is causing the problem. To send your library for diagnostic ...
Can I send a message using the OnSong Connect API?
The OnSong Connect API allows you to send information to devices running OnSong. If you're a developer who wants to integrate with OnSong, you can learn more at our developer site located at http://onsongapp.com/developers To send a message that ...
How can I determine what version of OnSong I'm using?
OnSong regularly updates its applications and while updates should happen automatically, some users opt to disable automatic updates. This is because you do want to leave time to practice with an update before you play a live event. This means you ...