My OnSong will not open, what should I do?
Thanks for using OnSong. I'm sorry to hear you are having trouble. Let's see if we can help!
Most crashes like this occur due to imported files that consume the device's limited resources. Since OnSong remembers the last song that you had opened, this can cause a crash loop.
To fix, go into the Settings app on your iPad or iPhone's home screen. This is the same app where you set up WiFi. Next, choose OnSong under Applications on the left side. Scroll down to the Debug section on the bottom right and turn on the "Forget Last Song" option. Exit the settings app and open OnSong again and see if that helps!
You will want to delete the song that causes the crash to prevent this from happening again. To do that without viewing the song, locate it in the All Songs list and swipe left to right over the song and tap the Delete button that appears.
Hope that helps!
Related Articles
How do I report a crash?
At OnSong, we take any issues with OnSong stability very seriously. Be sure to contact OnSong if you experience a case of your app returning to the iPad home screen. While many factors can cause a crash, we may require to review any crash logs so we ...
How can I play a loop instead of a backing track in OnSong?
OnSong can be used to play both backing tracks and loops. If you are preparing a loop, be sure to export the file as an uncompressed WAV or AIFF file. The reason is that compressed formats such as MP3 store information in packets and if there is not ...
How can I use the Gmail app to send emails instead of the built-in Mail app?
OnSong is incredibly flexible when it comes to importing and exporting your content. To use your content in other apps, use the Open feature in the Share Menu. You would use the same steps as found in the Email screen, only when you tap on the Open ...
Is my OnSong using too much memory?
OnSong runs on iOS devices which have both storage and system memory or RAM. If you're concerned about how much space OnSong takes up in storage, please read the How much space do I need for my OnSong library article. OnSong itself takes up about 50 ...
How can I backup my library if I can't open OnSong?
It is possible to obtain a backup from OnSong even if you cannot open OnSong. Only use this as a last effort to extract your library if you cannot restore OnSong any other way. This procedure is performed by informing OnSong that you want to start ...