Do I need to buy OnSong for every device I own?
OnSong is purchased on your
Apple ID. If you change devices, it may appear that you have to pay for the app again. Typically this is because the App Store has not authenticated your Apple ID and does not know that you had originally purchased the app. Tapping on the buy button will prompt you to sign in and then offer you the download for free. You could also download a free app first, sign into your Apple ID and then OnSong will appear as a download link. If you had requested a refund for OnSong, you may not be eligible to download OnSong without repurchase due to a change in Apple's App Store policies.
If you had purchased Add-Ons with OnSong, you can restored them as well. To do this, tap on the gear icon in the upper right corner of the
Menubar to open the
Utilities Menu and then choose the
Add-Ons option. Then tap on the
Restore Past Purchases button at the bottom of the screen. You will be prompted to sign into your Apple ID and afterwards, your in-app purchases will be restored.
Since all purchases with your Apple ID and your purchase history, refunds, downloads and installing updates are all handled solely by Apple, you will need to contact
Apple App Store Support for further assistance.
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Do I Need to Purchase OnSong Again?
OnSong is purchased on your Apple ID. If you change devices, it may appear that you have to pay for the app again. Typically this is because the App Store has not authenticated your Apple ID and does not know that you had originally purchased the ...
I just switched to a new device and OnSong wants to charge me again. That's not fair, is it?
Nope, it's not. It's just happening because the App Store doesn't have your purchase history loaded. If you've just switched to a new device, go into the App Store and download a free app. This will cause the App Store to prompt you to sign into ...
OnSong wants to charge me for an update?
All updates to OnSong are free so unless there is an issue with your Apple ID, you will not be charged. If you are running a version of OnSong older than OnSong 1.92 from 2011, you may need to purchase OnSong again as the app was relaunched in 2012. ...
I'm using Family Sharing, but it's asking me to repurchase the app on my family members device. What should I do?
If you see a pop-up alert that ”This app is no longer shared with you. I need to purchase it from the App Store.”, it is likely happening due to the app being purchased under a Family Sharing plan. Apple's Family Sharing requires that you maintain ...
I am trying to cancel my OnSong Premium subscription but it is not appearing in the App Store.
When you become a member of OnSong Premium, the subscription payment is processed by Apple. However if you've started a free trial, the subscription may not appear immediately in your managed subscription screen. The only place to cancel the ...