General
Can you change the email I have registered in OnSong?
Thank you for using OnSong! You can go into OnSong > Utilities (gear icon) > Settings > About > Email - tap the email, erase it and updated to the correct one > Done.
Does OnSong have a global database?
OnSong is a chord chart reader, not a chord chart provider. We however have added many resources and different ways to adding content into OnSong, that are pretty simple. Ways like Dropbox, the internet, Google Drive, email, RWTC, SongSelect, etc. If ...
After selecting a song, how can I make the song list go away automatically?
There is a setting in OnSong that you can change. In OnSong > Utilities (gear icon) > Settings > Menu Settings > Menubar > Auto Show/Hide Song List > On > Done.
Can I purchase and/or download OnSong on my computer?
OnSong is currently an iOS-only app, meaning that it can only be downloaded and accessed through Apple iPads, iPods, or iPhones. However, Apple has noted that in its upcoming Project Catalyst, they will be making iOS apps like OnSong able to be ...
Will OnSong work with my iPad model and with my iOS version?
OnSong is currently able to operate on iPad 2's and up. OnSong also currently supports iOS 9 and up. If your iPad fits both of these descriptions, then OnSong will work on your device. However, that being said, we officially recommend purchasing and ...
LIFX Compatibility
LIFX updated their firmware and unfortunately it wasn't for the better. This created incompatibility with OnSong. There isn't an easy fix to make this compatible again because the new bulbs now require you to be connected to the internet. But we are ...
Is there a trial version of OnSong available?
No, at this point in time there isn't a trial version of OnSong available. If you purchase OnSong and decide it's not what you are looking for you can contact Apple for a refund. Developers are not able to provide refunds because purchases on the ...
I'm trying to find my purchase history of OnSong, can you help me with this?
OnSong itself doesn't have this information since everything is handled by Apple. You can check your purchase history with Apple, by going into iTunes Store App > Scroll all the way down to the bottom of the page - Tap "Apple ID: your email address" ...
Notes and Best Practices regarding iOS and OnSong
Best Practice It's best to wait to update your version of an operating system as it can cause issues that impact live performance. Always make sure to backup your device as well as backup your OnSong library before installing any update. It's good ...
How do I make OnSong appear in a different language?
OnSong used to have the ability to change languages directly within the app. However, iOS 12 effectively broke this feature within OnSong, and we were forced to remove it. This means that OnSong can only be viewed in the language that your iPad or ...
My search is broken, it only finds titles of songs.
This is actually how our search menu is supposed to work. That being said, let me explain how you can get the best functionality out of the search menu. If you type in a word and do NOT tap the "Search" button on your keyboard, OnSong will only ...
The menubar is cutting off the first line or so of my song. How do I prevent this from happening?
You will want to go into OnSong > Utilities (gear icon) > Settings > Display Settings > Song Viewer > Borders > Top > Thick > Done.
How can I make the menu font size bigger in OnSong?
The menu font size is completely controlled by Apple, so this can't be changed within OnSong itself. But this can be changed elsewhere. You will want to go into your devices settings app > General > Accessibility > Larger Font - use the slider bar to ...
OnSong wont let me access iTunes music within the app. Why?
When OnSong is first started after updating to iOS 10, you are asked if you want to grant OnSong access to your Media Library. This is a new change in iOS 10 to enhance your privacy. However, if you decline to allow OnSong access to your Media ...
Can I import scanned documents into OnSong?
Scanning songs is a fast way to get your music into OnSong. However, different scanner settings can create files that are too large for devices with limited memory and processor speed to open. Many scanners can perform at very high resolutions and ...
What the E#
Thanks for using OnSong! We have recently corrected an issue involving F chords appearing as E# when applying capo to a song. However some users are continuing to report the appearance of E# when viewing transposed songs that contain accidentals. ...
My sets disappeared!
Thank you for using OnSong! OnSong automatically archives older sets after they hit a certain age. This helps your library from getting cluttered. When a set is archived, it is automatically moved to the Archived tab at the bottom of the sets menu. ...
Why is the top of my chord chart is being cut off by the menubar?
OnSong is designed to display the menubar above the content you are viewing. This allows the menubar to be hidden without shifting the visible content. However if you are using content that has narrow or no margins, this may cause the menubar to ...
Storage Space Increasing
The size of the library is only a part of the data that could be used by the application. The app itself is about 50 MB which may be included in what is displayed. There are some cache files that are created and retained but they are usually small. ...
How do I set a default email address in OnSong?
Thank you for using OnSong! You can set your default email address in the Settings App on your device. Please do the following: Open the Settings App on your device > Select Mail > Scroll down to the Composing Section > Default Account > Select the ...
Blank song charts
Thanks for using OnSong! OnSong uses the built-in viewer component from Apple to display PDF files. This issue occurs when the device is running low on working memory. This is especially apparent on older devices like the iPad 1 and iPad 2 that have ...
What iPads will run iOS 12?
Thank you for using OnSong! We recommend purchasing an iPad that Apple is currently still supporting. This will ensure you will get the best performance out of your device and OnSong and have the device last as long as possible. Here is a list of ...
Can I load OnSong onto multiple devices without having to pay again?
Thank you for using OnSong! You can load OnSong onto multiple devices without being charged, as long as all the devices are logged into the iTunes account you used to purchase OnSong. I believe Apple will allow you to load purchased apps onto 10 or ...
Why does OnSong go to the next song in the set when autoscrolling?
OnSong does not automatically move through songs in your set unless you've enabled the Autoscroll Through Set setting. With this enabled, when you start autoscroll, OnSong will advance to the next song in the set after the bottom of the first is ...
I have strange white spacing between words in my songs. Example: Ex ample.
Thanks for using OnSong! If you are seeing some odd spacing within words, this could be caused by whitespace adjustment. To fix this, go into the Utilities menu (gear icon) > Settings > Display Settings > Song Formatting > Spacing > Adjust Whitespace ...
How can my team members get a custom version of the songs I am sharing to suit their needs?
Thank you for using OnSong! Each person can set their personal settings so that when OnCue or Connect is being utilized, they will get the version of the song they require. They would do the following: Open OnSong--> Share Menu--> Connect-->Select ...
How do I send my library to support to help diagnose an issue?
The best way for OnSong support staff to help is to diagnose the issue by looking at your library. This helps us see what you see and take a look at the settings or song formatting that is causing the problem. To send your library for diagnostic ...
My OnSong will not open, what should I do?
Thanks for using OnSong. I'm sorry to hear you are having trouble. Let's see if we can help! Most crashes like this occur due to imported files that consume the device's limited resources. Since OnSong remembers the last song that you had opened, ...
Why isn't OnCue working on some devices?
OnCue is a wireless technology that has always relied on Apple's technology in iOS that provides peer-to-peer transfer of information. When these technologies first debuted, they were limited to Bluetooth data transfers and was highly reliable, ...
Help! I can't login.
While OnSong does implement an account system for OnSong Premium subscribers, it is not required to use most features of OnSong. It is more likely that you are using a third-party service. OnSong cannot provide information for these services as they ...
My Menubar disappeared! How can I get it back?
I'm sorry to hear you are having trouble. OnSong hides the menubar when you tap in the middle of the screen. You can have the menubar reappear by tapping in the middle of the screen again or by navigating to the top of your song and quickly swiping ...
OnSong for Android
Thank you for your interest in OnSong for Android. Here is a link that will take you to an article that will update you on Development process and answer some frequently asked questions. Please let us know if you have any further questions. ...
Backup/Restore using iTunes File Sharing
Thank you for using OnSong! The easiest way to back up your OnSong library is to export a backup file. To do this, open the Share menu from the menubar by tapping on the box with an up-arrow icon. This is located directly next to the "Songs" button ...
How do I backup or restore to/from Dropbox?
Thanks for using OnSong! First, ensure that you are backing your device to either to iTunes or iCloud. We recommend iCloud since it backs up automatically and in the background. If your iPad is ever lost, damaged or stolen, you can sign into your ...
Devices are disconnecting from Connect after iOS update.
Thank you for using OnSong! Try resetting your network settings and see if that helps. To do so: 1. Open the Settings app from your home screen. 2. Choose General and then Reset option at the bottom of the screen. 3. Tap on the Reset Network Settings ...