Purchasing and Installing
What is OnSong Pro?
OnSong has come a long way since it first launched in 2010 and is now the most capable app for live musicians. OnSong is now offering multiple products via subscription allowing you to choose different tiers of features to match your needs. If ...
How do I find out if I'm paying for an OnSong subscription?
Unless you've signed up for a membership such as OnSong Premium, there is no ongoing fee for OnSong. You can learn about your subscription by opening the Utilities Menu by tapping on the gear icon in the Menubar and then choose Account. You should ...
Can you send me a receipt for my purchase of OnSong?
All purchases you make are made directly with Apple and developers have no access to your Apple ID information. Apple does not send email receipts right away under the premise that you may make multiple, low cost purchases in a short amount of time. ...
I'm using Family Sharing, but it's asking me to repurchase the app on my family members device. What should I do?
If you see a pop-up alert that ”This app is no longer shared with you. I need to purchase it from the App Store.”, it is likely happening due to the app being purchased under a Family Sharing plan. Apple's Family Sharing requires that you maintain ...
How can I reinstall OnSong?
On rare occasion, you may need to reinstall OnSong. Some users have reported strange issues after an update from the App Store. You can reinstall OnSong by backing up your library, deleting the app, and then reinstalling from the App Store. Backup ...
How do I reinstall OnSong?
While rare, you may notice an issue with OnSong after updating iOS on your device. If you are experiencing an issue with OnSong that is abnormal, you can reinstall the app after backing up your library to correct most issues. First, make sure that ...
I have purchased OnSong on my original iPad, which I still own. Can I download it to the new iPad I just purchased?
If your new iPad has been set up using the same Apple ID with which you originally purchased OnSong, you can download it without purchasing again. You will want to go into the App Store app and choose the Purchased tab. Locate OnSong and choose ...
What version of iPad do you recommend for using OnSong?
OnSong currently works with any iOS device that can run iOS 9 and higher. Because of this, current versions of OnSong no longer supports the original iPad 1 which is locked at iOS 5.1. While OnSong can run on older hardware, we recommend purchasing ...
Why can't I update my version of OnSong anymore?
Once you've purchased OnSong, you should be able to download and install updates without issue. Here are some reasons that this may not be possible: You may have downloaded OnSong onto the iOS device using an Apple ID that is different from the one ...
OnSong wants to charge me for an update?
All updates to OnSong are free so unless there is an issue with your Apple ID, you will not be charged. If you are running a version of OnSong older than OnSong 1.92 from 2011, you may need to purchase OnSong again as the app was relaunched in 2012. ...
OnSong deleted my library when it updated. What gives?
OnSong cannot delete your library or remove songs due to an update. The underlying database structure may be upgraded, but that does not effect your library. It is possible that an update from the App Store could have failed which can cause issues ...
How do I know what version of OnSong I'm running?
You can check your version of OnSong by going into the Utilities Menu by tapping on the gear icon in the Menubar. Choose Settings and then About. You can locate the Version in that screen, or tap on the System Information row to get more detailed ...
What has changed in this version of OnSong?
OnSong keeps track of each and every change made to the app. You can learn what has been added, changed, and fixed in each version in our Release Notes. You can also learn about changes made to the current version as well. Be sure to read up on ...
I've installed a fresh version of OnSong and now it's asking me to buy in-app purchases again?
This happens because apps are not permitted to know what you had purchased without first signing into your Apple ID. To restore the in-app purchases, go into the Utilities Menu by tapping on the gear icon in the Menubar and then choose Add-Ons. Tap ...
There are in-app purchases too?
Yes, there are. The version of OnSong you download does just about everything you could ever imagine to keep you organized on stage and in the practice room. We add some functionality that most people may not need, but that we think improves the ...
I just switched to a new device and OnSong wants to charge me again. That's not fair, is it?
Nope, it's not. It's just happening because the App Store doesn't have your purchase history loaded. If you've just switched to a new device, go into the App Store and download a free app. This will cause the App Store to prompt you to sign into ...
Can I gift OnSong to a friend?
OnSong makes a perfect gift for any musicians. It's easy to do through the App Store and prepare a gift card that can be emailed or printed. We've together a tutorial on how to gift OnSong to help demonstrate how this is done.
Will OnSong ever go on sale?
OnSong does not frequently promote by dropping the price. There a few reasons for this. First, OnSong is full-featured software after all and worth much more than its cost for many users. Second, a price drop can cause our app to drop in the ...
How can I update to the latest version of OnSong?
OnSong is a vibrant and active app that is updated regularly. This article helps show you the best practices with updating the OnSong app on your iOS device. Backup your OnSong library While OnSong updates are designed to upgrade your application ...
What iPad or iPhone do I need to run OnSong?
OnSong supports iOS 9 and higher devices. This means that it can run on iPad 2 and newer, as well as iPhone 4s and higher. However, we are planning to drop support for iOS 9. and 10 devices in early 2020., The reason is simple. We can't support the ...
Can I get a discount on OnSong for educational purposes?
OnSong is happy to participate in volume pricing for educational institutions as a way to enhance the education of students. OnSong is a great tool for introducing your students to music. And as part of the Apple Education Program, you can save 50% ...
Why was I charged a different amount than appears on the OnSong website?
The price that appears on the OnSong website is pulled directly from the App Store and will generally show prices for the app in your App Store country. If you are using a VPN to access content as if you were in the United States, you may receive the ...
Why does OnSong cost so much compared to other apps?
OnSong is unlike many apps on the App Store. While 90% of apps are free, OnSong is a paid premium app. This is because it's not a game. It's not a novelty. It's not a project that someone made in their spare time. OK, well it actually was, but ...
What version of OnSong Console should I buy?
The OnSong Console Add-On and OnSong Console for Mac are two different products that have similar functionality. You only need to purchase one copy of Console. You can learn more about the differences between these two products in our Comparison ...
It won't allow me to purchase in-apps in OnSong. Why?
Hello, Thank you for using OnSong! Just like any app or in-app purchase, this is controlled by Apple. This is most likely being cause because you don't have allowed access. You can change this, by going into your devices settings app > Screen Time ...
Transferring to new iPad
OnSong is purchased on your Apple ID so as long as you are using the same Apple ID, you can use it on any device you own. This means you can sign in with the same Apple ID and download OnSong again for free. Keep in mind that you may need to sign ...
I need help with the App Store.
I'm sorry to hear you are having trouble. Unfortunately we are not able to troubleshoot or assist with Apple ID related issues simply because we do not have access to your account. You would need to contact Apple since they can determine what issues ...
Can you transfer my OnSong purchase to another Apple ID?
I'm sorry to hear you are having trouble. Since your Apple ID and purchase history are maintained by Apple, you will need to contact them directly for assistance. We have no way to access your Apple ID account information or make those changes. You ...
Why is my OnSong app is stuck updating and won't open?
The entire update process is handled by Apple and the App Store. I would contact Apple for assistance as to why the app update process is not progressing. We have had a number of users in the last few hours report issues with the App Store so this ...
Do I need to buy OnSong for every device I own?
OnSong is purchased on your Apple ID. If you change devices, it may appear that you have to pay for the app again. Typically this is because the App Store has not authenticated your Apple ID and does not know that you had originally purchased the ...
Is OnSong available for Android?
OnSong is currently an iOS-only app. This means that you will need to purchase an iPad, iPhone or iPod touch to run OnSong. This is because OnSong is a full-featured app that has features that are not possible to provide on Android effectively. We ...
How can I email songs?
Typically in OnSong you would select the song or set list and then choose the Email option in the Share menu. OnSong is is designed to email the selected song or set list due to limitations when sending email. For instance, most email service ...
How can I transfer my library to another device?
OnSong is designed to store your entire OnSong library on one device. This means that if you want to use your current library with another device, you will first need to transfer it to the other device. This is accomplished by backing up your ...
I'm having problems installing or launching OnSong
App installation is handle by iOS and then App Store that is run by Apple. Apple handles the purchasing, provisioning, and installation of apps on your device. If you are having issues with the app installing, make sure you are on a good Internet ...
How do I restart my iPad or iPhone?
While you shouldn't have to restart your iOS device, it is sometimes a necessary step. You may need to reboot your iPad, iPhone or iPhone touch when there are issues between iOS and the apps you are using, or if there are problems installing apps. ...
How can I update OnSong to receive the latest improvements?
OnSong is constantly being improved and updated. If you are experiencing an issue with OnSong, we first recommend updating to the latest version. You can find the latest version of OnSong available here: http://onsongapp.com/releases/latest While ...
How can I restore my past purchases for add-ons?
If you are using OnSong on a different device than you originally purchased in-app purchases, it may appear that you must purchase them again. This happens because apps are not permitted to know what you have purchased without going through the ...
Do I Need to Purchase OnSong Again?
OnSong is purchased on your Apple ID. If you change devices, it may appear that you have to pay for the app again. Typically this is because the App Store has not authenticated your Apple ID and does not know that you had originally purchased the ...
How do I get a refund?
We are sorry to hear you are not completely satisfied. Please let us know if we can help you make the best use of your purchase. But we understand if you need a refund. Just like manufacturers cannot issue refunds for products purchased in a store, ...
I have used OnSong on a family member's AppleID. How can I use it on my new account?
While you can download and install OnSong on any device that's associated with the AppleID of the original purchase, you can't transfer the purchase to another AppleID. However, if both AppleID accounts are associated with the same credit card such ...
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