I'm using Family Sharing, but it's asking me to repurchase the app on my family members device. What should I do?

I'm using Family Sharing, but it's asking me to repurchase the app on my family members device. What should I do?

If you see a pop-up alert that ”This app is no longer shared with you. I need to purchase it from the App Store.”, it is likely happening due to the app being purchased under a Family Sharing plan.  Apple's Family Sharing requires that you maintain the same credit card on both AppleID accounts.  If this changes, you may need to repurchase OnSong.  This is due to how the App Store functions and is not something that OnSong can effect.

Please try the following: on your family members device, go into the App Store > Profile (person silhouette icon in upper right hand corner) > Purchases > Family Purchases > Tap on member > Find OnSong and download. 


If you continue to have trouble, you will need to contact Apple since all purchases and provisioning of apps are handled by Apple and the App Store. 

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